Return and Refund PolicyUpdated 2 days ago

We want you to feel confident in your purchase. Below is an overview of how returns and

refunds work.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider.

Shipping and handling fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Final sale or promotional items
• Samples
• Apparel or merchandise (if applicable)
• Shipping and handling fees

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours/days of delivery at [email protected] 

When reaching out, include:

• Your order number
• Clear photos of the issue
• Once reviewed, we’ll arrange a replacement or refund as quickly as possible.

Lost or Stolen Packages

If your order is marked as delivered but you did not receive it, please first check with neighbors or your building manager.

If the package cannot be located, contact our support team for next steps. Replacement or refund eligibility may vary depending on the circumstances.